At MyDry30, we value your privacy and are committed to ensuring the security and confidentiality of your personal data. This User Data Deletion Policy outlines how you can request the deletion of your personal data from our systems.
1. Data Collection and Usage
We may gather and store the following personal data when you use our app or visit our landing page:
Account Information: This includes your name, email address, and profile details.
App Usage Data: Information such as your progress on tasks, video viewing history, interactions with motivational content, and any notes or feedback you submit.
Coaching Sessions: If you engage with the coaching feature, we may collect records of your sessions, including any notes from the sessions.
Device Information: Data like your IP address, device ID, operating system, and app settings. This information is necessary to provide personalized services and improve your experience with the app.
We collect personal data to provide and improve our services, including:
User profile information (e.g., name, email address)
Activity and progress tracking
2. Your Right to Deletion
You have the right to request the deletion of your personal data at any time. Upon receiving a verified request, we will delete your data from our active systems.
Responses to journaling questions will only be saved in your phone and will not be in our system
3. How to Request Data Deletion
To request the deletion of your personal data, please follow these steps:
Contact Us: Send an email to info@mydry30.com with the subject line “Data Deletion Request”.
Provide Information: Include your full name, email address associated with your MyDry30 account, and a brief description of your request.
Verification: For security purposes, we may need to verify your identity before processing your request. We will contact you if additional information is required.
4. Processing Your Request
Confirmation: We will confirm receipt of your request.
Deletion Timeline: We aim to complete the deletion process within 30 days of receiving a verified request. You will be notified once your data has been deleted.
5. Data Retention Exceptions
In certain situations, we may be unable to delete your data due to legal, security, or operational reasons, such as:
Compliance with legal obligations
Resolving disputes or enforcing our agreements
Maintaining security, fraud prevention, and other necessary safeguards
6. Third-Party Services
If your data is processed by third-party services (e.g., for analytics or coaching), we will direct those providers to delete your data as well.
Policy Updates
We may revise this policy periodically to accommodate changes in regulations or our services. Any major updates will be communicated via the app or through email.
7. Contact Information
If you have any questions or concerns about this User Data Deletion Policy, please contact us at:
Email: info@mydry30.com
Your Rights:
You have the right to request the deletion of your personal data, no matter where you’re located. This applies to users in the following regions:
– Europe (GDPR): You are entitled to the Right to be Forgotten, enabling you to request the deletion of your personal data when it is no longer necessary for the purposes it was originally collected.
– California, USA (CCPA): You have the Right to Delete, which allows you to request the removal of your personal information that we have collected.
– Other countries: We respect your rights in accordance with local laws, including LGPD (Brazil), PIPEDA (Canada), PDPA (Singapore), and the Privacy Act (Australia).
By using MyDry30, you agree to the terms of this User Data Deletion Policy. We may update this policy from time to time, and any changes will be posted on our website.
Thank you for trusting MyDry30 with your personal data. We are committed to protecting your privacy and supporting your journey.